Job Description
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Staff Engineer/Solution Architect, ServiceNow
City:  Bayan Lepas
State: 
Country:  Malaysia
Business Area:  IT
Department:  Global IT
Employment Type:  Full-time

Purpose of the position: 

 

We’re searching for a Senior ServiceNow Engineer / Solution Architect to lead the creation and delivery of ServiceNow solutions. This role is pivotal in shaping our ServiceNow strategy, driving innovation, and ensuring scalable, secure, and future-ready solutions. 

The ideal candidate will bring deep expertise in ServiceNow architecture, App Engine development, security, and integration best practices, while also guiding the long-term roadmap and staying ahead of emerging platform capabilities.

 

You’ll collaborate with stakeholders across regions, translating business needs into robust, future-proof ServiceNow implementations. This is a high-impact role where your expertise will shape the digital backbone of our global operations.

 

This position is a Global Position and individual contributor.

 

Responsibility:          

 

Solution Design

  • Architect and design comprehensive ServiceNow solutions aligned with business and organizational goals.
  • Develop technical designs including data models, workflows, and user experiences.
  • Ensure scalability, maintainability, and compliance with corporate, security, and regulatory standards.
  • Continuously enhance CMDB data accuracy and asset management practices using ServiceNow.

 

Application Configuration

  • Forms (Build and Maintain)
  • Establish best practices and support frameworks in agreement with IT Vendor.

 

Integration Management

  • Design and manage integrations between ServiceNow and external systems using industry-standard protocols.

 

Technical Leadership

  • Drive and Own the design and technology roadmap.
  • Participate in design reviews and workshops with business.
  • Stay current with ServiceNow technologies and trends to identify opportunities for innovation.
  • Ensure data integrity and accuracy within the ServiceNow platform.

 

Stakeholder Management

  • Collaborate with global business and IT stakeholders to gather requirements and provide updates.
  • Align solutions with business objectives with ServiceNow SDM and Business System Owner.
  • Ongoing dialogue with the Process Managers( Incident, etc) regarding the functionality of the tool.
  • Align and Prioritize change proposals in collaboration with Process Managers and ServiceNow SDM.
  • Provide technical support to ServiceNow users.
  • Following Change and Enhancement Management Process (Release and Change).
  • Create and maintain workflows, scripts, and business rules.

 

 

General Capabilities: 

  • Strong oral and written communication skills in English.
  • Planning / Co-coordinating abilities
  • ITIL process understanding at least at Foundation level and preferably at Intermediate level.
  • Proactive and problem-solving mind-set.
  • Understand the need to work cross-functionally.
  • Sense for details
  • Strong collaboration skills
  • Business oriented. Experience and understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions
  • Structured
  • Experience in IT Service management (ITSM), process improvement and reporting.
  • Experience in Roadmaps
  • Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding
  • Ensure compliance with organizational policies and industry standards.

 

 

Qualification and Requirements:

  • Minimum bachelor’s degree in computer science, information systems, engineering, software engineering or a related field & discipline.
  • Minimum 5 to 7 years as a ServiceNow Designer or Architect.
  • Strong knowledge of ITIL (Information Technology Infrastructure Library) best practices and IT service management processes with ITIL certification with a focus on IT Service Operations is strongly preferred.
  • Track record of enabling and supporting citizen developers.
  • Certified ServiceNow Architect (CSA) or ServiceNow Certified Professional – Designer (SCPD).
  • Deep knowledge of ServiceNow architecture, development, and integration.
  • Knowledge in Integration Hub, REST APIs, web services, and cloud computing.

 

Authority:              

  • Responsible for Process and Operations

 

Working Hours:

  • Expected that at least 50% will be in Denmark Business Hours (Central European hours)

About Ambu

Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. We continuously look to the future with a commitment to deliver innovative quality products that have a positive impact on patient care and the work of healthcare professionals. Headquartered near Copenhagen in Denmark, Ambu employs approximately 4,500 people in Europe, North America and the Asia Pacific.

For more information, please visit ambu.com or follow us on LinkedIn.
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