Purpose of the Position:

We are looking for a IT Support Specialist, IP & Document Management who will be responsible for our Document Management System M-Files and our new IP (Intellectual Property) Management System. Your main objective will be to ensure maximum utility, system updates and implementation of additional functionality so experience with these systems is preferable.

This position is a Global Position and individual contributor.

Your areas of responsibility will also be to :

• Act as the M-Files and IP Management process and system specialist
• Identify practical solutions within the framework of our standard system by engaging in dialogue with users, handle system configuration, unit testing, training and documentation in co-operation with our external partners.
• Assist with requirements gathering, solution design, development, deployment, migration, testing and documentation
• Support all aspects of life cycle management, ensuring that the system is up to date and functioning as intended
• Solve daily support tickets within your area of responsibility
• Drive changes and updates with your colleagues in IT, Line of Business and external  consultants and handle the necessary documentation according to standards
• Provide consultancy on best practice for design
• Due to the significant number of stakeholders based in Europe, it is essential that we provide adequate support and availability during European time zones. As a result, candidates should be prepared to work during European hours at least a couple of times per week to ensure effective collaboration and support for vendors and stakeholders in that region. This flexibility is a key requirement for the role and will help maintain seamless communication and service delivery across Europe.

Strong Customer Mindset

To succeed in this job, you most likely have good knowledge of IT applications – preferably M-Files for Document Management and any IP Management System. If you are not familiar with these systems, you will receive thorough training in our internal systems. Additionally, you can balance and align varying interests of stakeholders and are capable of building successful relationships across functions. Lastly, you are customer minded and a strong team player with excellent communication skills.

As a person, you are a strong team player with an analytical and structured approach, good at planning and time management. You are a skilled communicator, enabling you to create strong relationships across the organisation. At the same time, you are comfortable with decision-making.

It will be an advantage if you have an understanding of working with IT in a pharmaceutical or MedTech company where standards for documentation and training are high and changes to the system are implemented according to standard procedures and documentation.

Since Ambu is an international company, you must have excellent command of the English language, as this will be your main working language, both in speech and in writing.

Due to the significant number of users based in other region (US and Europe), it is essential that we provide adequate support and availability during other region time zones. As a result, candidates should be prepared to work late hours at least a couple of times per week to ensure effective collaboration and support for stakeholders in that regions. This flexibility is a key requirement for the role and will help maintain seamless communication and service delivery across the different regions.

Qualifications

• Minimum bachelor’s degree in computer science, information systems, software engineering or a related field & discipline.
• Minimum 2 to 3 years of experience in related fields with a focus on document management and IP management solutions.
• Technical Expertise: Strong understanding of software development, different delivery methodologies and application lifecycle management.
• Problem-Solving Abilities: Demonstrated ability to troubleshoot and resolve technical issues efficiently.
• Stakeholder Management: Experience in engaging with stakeholders and managing their expectations.
• Analytical Skills: Ability to analyse data and metrics to drive decision-making and improve processes.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Strong oral and written communication skills in English.
• Cross-culture communication: Collaboration with colleagues from diverse culture backgrounds, ensuring effective communication and understanding