Would you like to be part of our Nordic customer service team to support our customers and distributors in the Nordic area? Do you enjoy supporting customers, front-office tasks and being part of a team with great colleagues?
Then this is a great opportunity for you to work in a well-functioning team focusing on customer satisfaction and high quality. You will be part of a team of four dedicated and experienced colleagues with a broad background within customer service. The team is characterized by humor, excellent teamwork, dedication towards servicing customers and sales team and a pleasant working environment.
As our new Sales Coordinator, you will be working in the Nordic team and will be responsible for the support to our customers and distributors primarily in Finland and Sweden as well as back-office to our sales team.
The Nordic region team is covering Denmark, Sweden, Norway and Finland.
Sales and customer support
We are located in Ambu’s headquarters in Ballerup, which will be your primary workplace, and you will be reporting directly to the Customer Service Manager. You and the rest of the team are supporting our customers and distributors as well as sales activities in the markets.
Your primary areas of responsibility will be:
· Order handling in our ERP system
· Support our customers and distributors daily
· Back-office support to the Sales Directors and Territory Managers
· Support on Nordic Tenders together with the Contract Manager
· Perform general customer service tasks e.g. maintain customer and price databases
· Receive and process customer complaints, return and repair orders
· Cooperation with local Marketing Team
· Proactively ensuring customer’s needs are met, across client base
You will have daily contact with our customers which is hospitals, clinics, and distributors as well as colleagues from our sales team in the field, Corporate Supply Chain, Quality Assurance, Finance and Marketing.
Excellent level of service and teamwork
To be successful in the job, you need to be customer oriented and an outgoing team player who works in a structured and effective manner. It is vital that you are as smiling, service-minded and professional with your co-workers as with your customers. At the same time, you are well organised, flexible, and able to work independently and responsibly.
You will need to have a minimum of 5 years of experience with sales and customer service, inside sales representative, operational sales specialist or similar. In addition, you must be experienced with working in Word, Excel and an ERP system, preferably Infor M3 which is used globally in Ambu. We are also using Sales Force as CRM system
Our customer segment within the public regions is moving towards full order handling via EDI (Electronic Data Interchange) and knowledge within EDI will therefore be an advantage.
It is key that you speak and write Finnish and Swedish fluently and English on a business level. Skills in other Scandinavian languages will be an advantage and preferrable.
Ambu – a visionary and international workplace where your efforts matter
Ambu develops, manufactures, and sells medical devices. Millions of patients and healthcare professionals depend on the functionality and performance of Ambu’s products worldwide.
Ambu is a company that expands rapidly and has ambitious growth targets. We meet these targets through interdisciplinary teamwork between motivated and highly skilled employees. Your contributions and efforts are crucial to our success and by joining us you will get the opportunity to work in an international head office with an informal working environment.
We offer a wide range of professional, social and financial employee benefits along with exciting job challenges and career opportunities contributing to your job satisfaction.
How to apply
If you are interested in applying for the position, please apply directly on our career page as soon as possible and no later than 26th of April 2025
For additional information or questions, please contact Customer Service Manager Bente Ejrup by phone (+45 7225 2000).